Refund Policy

This Refund Policy explains when Skybin AI Ventures Private Limited ("we," "us," or "our") may issue refunds for Reachly paid subscriptions. By purchasing a paid plan, you agree to this policy.

1. Free Plan

The Free plan does not involve payment. Refunds do not apply. You may upgrade or leave Free at any time.

2. Paid Plans

Paid subscriptions (such as Pro and Agency) are billed in advance for each billing period once launched and available for purchase.

• Initial purchase: You may request a full refund within 7 days of your first paid charge, provided you have used fewer than 20% of the monthly generation credits included in that plan period.
• Renewals: Renewal charges are non-refundable. Cancel before the renewal date to avoid the next charge.
• Cancellation: Cancel anytime from Billing settings. Access continues through the end of the paid period.

3. Credits and Generations

Generation credits consumed by AI drafts (including regenerations and edits that debit credits) are non-refundable.

4. Exceptional Refunds

We may issue a partial or full refund at our discretion for:

• Duplicate charges for the same period
• Clear billing errors on our side
• Extended, verified service outages that materially prevent use of Reachly for more than 72 continuous hours during a paid period

5. How to Request a Refund

Email billing@reachly.in from your account email with:

• Account email
• Approximate purchase or charge date
• Reason for the request

We aim to respond within 5 business days. Approved refunds are returned to the original payment method.

6. Contact

Skybin AI Ventures Private Limited — Reachly
billing@reachly.in